ARISTOSIL – REFUND &

EXCHANGE POLICY

1. Eligibility for Returns & Exchanges

Customers may request a return or exchange within 7 days of delivery. To be eligible, items must be unused, unworn, undamaged, and returned in their original packaging along with invoice, tags, certificates (if applicable), and any complimentary items.

2. Mandatory Unboxing Video Requirement

To claim any refund, exchange, missing item, damaged item, or incorrect product, customers must provide a clear and continuous unboxing/opening video of the sealed package. The video must: •

Start before opening the courier parcel. • Clearly show the outer packaging and shipping label. •

Show the unboxing process without cuts or edits. • Clearly display the contents of the package.

Claims without a valid unboxing video will not be eligible for refund or exchange under any circumstances.

3. Non-Returnable Items

The following items are not eligible for return or exchange: • Earrings (for hygiene reasons) •

• Customized or personalized jewellery
• Items purchased during clearance or final sale
• Gift cards

4. Refund Process

Once the returned product is received and inspected, we will notify you regarding approval or rejection. If approved:

• Refunds for prepaid orders will be processed to the original payment method within 7–10 working days.
• For Cash on Delivery (COD) orders, refunds will be processed via bank transfer after collecting bank details.
• Shipping and COD charges are non-refundable.

5. Exchange Process

Approved exchanges will be processed after quality inspection. Replacement dispatch timelines may vary depending on product availability.

6. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, you must notify us within 48 hours of delivery along with the mandatory unboxing video and supporting images.

7. Cancellation Policy

Orders can be cancelled before dispatch. Once shipped, orders cannot be cancelled and will be treated under the return policy.

8. Return Shipping

If the return is approved due to a manufacturing defect or wrong product, Aristosil will arrange reverse pickup. For other approved returns, reverse shipping charges may be applicable and deducted from the refund amount.

9. Contact Information

For return or refund requests, contact: Email: care@aristosil.com

Subject Line:

Refund/Exchange Request – Order ID

Our support team will respond within 48 working hours.